Returns & warranty
30-day returns. Return the kit within 30 days of receiving it for a full refund. It needs to come back complete and in original condition: phone, cable, solar panel, radios (Complete kit) and cards, with no damage. You pay return shipping unless it arrived defective. Refunds go to your original payment method within 7 days of the kit arriving back.
One-year limited warranty on the phone against defects in materials and workmanship. The solar panel, cable and mesh radios are covered for 90 days. Not covered:
- Cracked screens, bent frames, broken ports, drops and crushing
- Water damage beyond the IP68 rating, including long submersion, hot water or salt water
- Damage from third-party chargers, modified software or opening the case
- Normal wear, lost or stolen phones, and data on the phone
To make a claim, email support@prepphone.com with your name, the serial number on the box label and a short description of the problem. We reply within two business days. This warranty is from PrepPhone, not the phone's manufacturer. You may have other rights under your state's law.